VCP Survey Questions
Vendor Consolidation Program
Survey Questions
The more detailed information we have about your current communication systems and future desires, helps us very much. Your Metropark account rep will schedule a quick conversation with you, hopefully, at your business location. We’ll analyze your current systems and costs. We’ll gather your wants and desires. We’ll provide you with an awesome solution where our goal is to greatly improve what you have now and lower your monthly costs.
There are 5 short areas we’ll discuss. Review the questions below and have copies of your vendor bills… That’s It!!
- Company Information
- Systems Configuration
- Telecom Services
- Network & Infrastructure
- Security & Automation
Here is a printable pdf version of the VCP Survey Questions.
Company Information
How long has your company been in business?
How many total employees do you have?
How many locations or branch offices do you have, including your Main Address HQ?
Systems Configuration
Below are questions about your current or needed communication system design. We will use these answers in determining the best system for your company and the lowest pricing, but we understand that your answers could change.
What is the name of the phone system or the name of the phones you use now?
What Style of Phone Handset Would Work Best for Your Office?
How many phones do you have sitting on desks? (Desktop Phones)
How many phones do you have hanging on a wall? (Wall Phones)
If you need multi-button Operator Consoles, how many?
If you need Conference Room Speakerphones, how many?
If you need cordless phones, how many?
If you need cordless headsets, how many?
Faxing
If you use old fashioned fax machines now, how many?
Do you pay for any analog lines for faxes?
Would you like to RECEIVE faxes in your email inbox?
Would you like to SEND faxes from your PC?
System Features
What is the maximum number of participants in a conference call needed?
Would you like to record the audio of your phone calls?
Would you like to have Call Center functionality (ACD)?
Would you like Find Me Follow Me functionality?
Would you like Hot Desking or “Log-in to any phone” capability?
Would you like to IM Text or chat with other staff/employees?
Would you like to see employee’s Presence?
Would you like a Door Buzzer/Intercom?
How would you like to “Page” employees?
Would you like an Overhead Ringer/Night Bell?
Would you like a new UPS (battery backup) for your phone or network hardware?
Telecom Services
Below are questions regarding your EXISTING services. You will also be asked about service enhancements or replacements to your existing services.
Office Data / Internet
What is your current Internet Data service?
What is your current Internet Bandwidth?
Describe your current Internet Bandwidth:
Do you need Analog for non-Internet data services?
- Fax machine
- Modem
- Elevator
- Alarm
- Sprinklers
- Back-up line
Since Analog & TDM services are sun-setting, will you consider removing all analog line now?
Business Voice Services
The total amount of people who talk simultaneously on your phone system (at the same time)?
How many existing direct inward dialed numbers (DID) does your company use? (Main#, Fax#, etc)
How many Toll Free Numbers do you have?
Business Cellular Services
What Mobility platform does your company use or prefer? i.e. Apple OS, Android
How many SmartPhones does your company provide?
How many Basic Flip phones does your company provide?
How many Tablets does your company provide?
How many HotSpots does your company provide?
How many devices are still on installments?
How much data in Gigs does your company use monthly?
How many Vehicles or Assets would you like to have tracked with a GPS Tracking system?
Network, Infrastructure & Applications
Many companies use an outside service or IT Outsourcing person to provide their network support, so answering these questions may be difficult. But do the best you can at answering them as it will help shape our understanding of your networking requirements. We can have a conference with your existing IT person(s) if that would be helpful:
IT Company or IT Person’s name who takes care of your network:
IT Contact’s Phone or Email:
Network Infrastructure
Try to explain the name, size, and management of your network items:
- Ethernet Switches
- Router
- Firewall
- WiFi APs
What type of Data Cabling do you have? i.e. Category 5 at each location where there is a phone
System Applications
Your business depends on these services. Metropark can provide options for your consideration.
Company Email:
Website & Hosting:
Storage & Backups:
Software as a Service (SaaS) keeps your costs manageable with a simple monthly fee. What interests you?
- Microsoft Office 365
- Google GSuite
- File storage and sharing
- Calendar Sharing
- Online meetings and IM
- Corporate social network
- ERP Business Software
- Mobility Management
Security & Automation
Many companies are gaining great benefits for bringing their security in-house including office automation. These questions help us understand what your current security and automation control is and if we can help improve it. Keep in mind, that the large telephone companies are sun-setting the analog services that most alarm companies use today.]
How many outside exit doors do you have?
How many main hallways do you have?
How many office areas that you would like Video Cameras recording?
Which would you like to have notification and control over?
- Lights
- Remote Locking
- Temperature
- Smoke & Fire
- Motion
- Video recordings
- Doors opened
- System unarmed
- Unauthorized Entrance
- Environment Status
Mobile Application
If an alarm is triggered, who should the system notify? i.e. you, a central monitoring station
